Q: Whom should I contact if I need to make a change to my purchase?
A: You may e-mail our customer service department at customerservice@ezvip.com or contact: corporate office at 786-800-2450. 		 
     
  Q: What is the difference between purchasing on EzVip.com as opposed to purchasing directly from the venue itself?
A: By purchasing through EzVip.com, you are locked in at a base price tax and gratuity are all included avoiding all hassles at the door. 		 
     
  Q: What are the benefits of purchasing insurance with my order?
A: All sales are FINAL without the purchase of insurance. The cost of insurance is $2.00 for admission tickets and $10.00 for bottle service. Purchasing insurance covers you for any reason including but not limited to: illness, car trouble and weather. In order to receive a refund, you must send an email with your purchase confirmation number to help@ezvip.com within 24 hours of date of use. 		 
     
  Q: What happens if I followed all terms and conditions and are not permitted in venue or event?
A: In the unlikely event that you follow all terms and conditions and are not permitted in venue or event. EzVip will immediately review the situation and if necessary provide a complete refund of your order. 		 
     
  Q: How can I be sure that I will be admitted into the venue or event with the purchase of tickets or bottle service?
A: EzVip has a direct agreement with all the venues it lists on the site to ensure that our clients will get into all partnered venues as long as they adhere to our Terms and Conditions. Although we have our exciting agreements with venues NO order guarantees admission. 		 
     
  Q: Is my table section guaranteed?
A: EzVip strives to give you the table you want but does not guarantee it. In the event we cannot get you the exact table of your choice, we will provide you one of equal value. 		 
     
  Q: Do I need to purchase admission tickets if I am purchasing bottle service?
A: Bottle service includes complementary admission tickets with the purchase of your bottles. Amount or comp tickets given per bottle order varies according to venue. If your party has more people then the amount of comp tickets given you may purchase admission tickets for remanding people or order more bottles. 		 
     
  Q: What is EzVip?
A: EzVip.com provides access and convenience to our customers by allowing them to pre purchase their night out to the best events in the world directly through their computer or mobile device. 		 
     
  Q: What is your refund policy?
A: All sales are FINAL without the purchase of insurance. The cost of insurance is $2.00 for admission tickets and $10.00 for bottle service. Purchasing insurance covers you for any reason including but not limited to: illness, car trouble, weather and not being admitted into the club. In order to receive a refund, you must send an email with your purchase confirmation number to help@ezvip.com within 24 hours of date of use. 		 
     
  Q: Is my information secure when processing my payment through the website?
A: EzVip is a Thawte verified site, meaning all our transactions are encrypted to prevent anyone from seeing your private information during purchases. All your personal information is safe and never disclosed with anyone. 		 
     
  Q: How will the charge appear as on my bill?
A: The charge will appear as EzVip. 		 
     
  Q: Am I able to purchase insurance for the Special events as well?
A: Yes, insurance may be purchased for all special events as well. 		 
     
  Q: I am paying with an international credit card. Will I have an issue processing my payment on the website?
A: No, we provide multi-currency payments for all events on the site. 		 
     
  Q: Will there be any surprise charges when signing my tab at the venue?
A: No. The purpose of EzVip is to pre-purchase your night. Any additional purchase you make is under the discretion of the venue. 		 
     
  Q: If I arrive late to the venue, is my table reservation cancelled?
A: No the reservation will not be cancelled. If you should arrive late your table choice may be altered because it becomes the venues discretion as to where you are seated. 		 
     
  Q: After completing my purchase online, am I required to bring a printed confirmation?
A: No you are not required to bring a print out. A valid ID and matching credit card originally used for your purchase is all that is required for entry. 		 
     
  Q: Am I able to view photos from the event Ive attended on EzVip.com?
A: Our photographers strive to get new photos on the website as quickly as 12 hours after the event, but sometimes can take as long as 3 days. If you do not see your pictures right away on the site, check back again soon. EzVip cannot guarantee that all pictures will be posted. 		 
     
  Q: If I choose to purchase admission tickets to a specific event, will I still wait in line?
A: If you abide by the venues or events guidelines general admission only guarantees entry. It does not honor specific seating or eliminate waiting in line. 		 
     
  Q: I have purchased my tickets and have already attended the event. Where can I offer my feedback regarding my experience?
A: You can offer your feedback by e-mail at customerservice@ezvip.com. 		 
     
  Q: Dress code compliance is stated as Chic? What does that entail?
A: We suggest women wear a cocktail dress and high heels. (No sandals) Men should wear a collared shirt with clean shoes. (No sandals or hats.) Dress code regulations are enforced by the venue/event itself. We do not assume responsibility for non-compliance. 		 
     
  Q: Where can I find the age requirement for my event?
A: You can find the age requirement to your event by reviewing the event details. 		 
     
  Q: May I purchase table service for someone else as a gift?
A: No. 		 
 

Please call 1-888-398-4763 (Toll Free) or send an e-mail to customerservice@ezvip.com